Know what is happening across your network.
A slow connection, an offline access point or an unreliable internet link can disrupt the whole business. Inetro helps you see what is happening across your sites and investigate problems before they become a recurring frustration.
Platforms we work with
- UniFi
- MikroTik
- Cisco
We use Netro IQ to bring network status, alerts and incident history into one place. You can use the platform with your own IT team, or ask us to manage monitoring and follow-up under an agreed support plan.
Netro IQ is our go-to platform for network monitoring. We use it in our own service delivery to bring supported site and device information, alerts and incident history together. Monitoring coverage depends on the equipment and integrations available; our expertise with a vendor does not automatically mean every feature is monitored through IQ.
What we help with
- Site, device and internet connectivity monitoring for supported equipment
- Investigating outages, recurring disconnects and performance problems
- Reviewing alerts so repeated events do not obscure the underlying issue
- Keeping network information and incident notes together
- Reporting on availability and changes during the agreed monitoring period
- UniFi-focused troubleshooting, including Wi-Fi, VLANs and connectivity between sites
Working with Inetro
We start with your sites, equipment and current concerns. Then we agree what to monitor, who receives alerts and when Inetro should investigate or make changes. Automated monitoring and engineer response are separate parts of the agreement: response hours, escalation and any out-of-hours cover are defined before the service starts.
Before we start
Can we use Netro IQ ourselves?
Yes. If your own team handles support, we can show you how Netro IQ fits into your workflow. Managed monitoring is a separate option.
Will you make changes to our network?
Only within the permissions and scope agreed with you. Planned changes are discussed in advance; urgent actions follow the escalation arrangements in your support agreement.
Does it work with our equipment?
Tell us which vendors, controllers and devices you use. We will confirm the available monitoring coverage before proposing a service.
Discuss your network
Tell us how many sites you manage and what keeps causing problems.