Get help when IT gets in the way.
When someone cannot sign in, open an application or work reliably, they need a person who can investigate the problem and explain what happens next.
Platforms we work with
- Microsoft 365
- Windows
- UniFi
Inetro provides remote support for businesses and additional capacity for IT teams. Requests are tracked in the helpdesk, with notes on the work carried out and a clear route for follow-up.
Support that fits your team
- Troubleshooting supported computers, applications and connectivity
- Microsoft 365 and account-related support within the agreed scope
- Remote sessions arranged under your organisation's access policy
- Device maintenance and patch management where included in your plan
- Documented fixes and escalation when a problem needs specialist or on-site work
- Specialist network troubleshooting for UniFi and other supported networking platforms
Working with Inetro
We agree which users and devices are covered, how to request help and the service hours and response targets. Where device management is needed, we arrange deployment of the supported agent. Interactive support and unattended maintenance access are explained separately, so your organisation knows what access is being authorised.
Before we start
Do users approve remote sessions?
The access policy is agreed during onboarding. Interactive assistance and any authorised unattended access are configured according to that policy.
Can you support our internal IT team?
Yes. We can agree a scope for overflow support or specialist work without taking over your whole IT environment.
Is support available around the clock?
Support hours and any out-of-hours arrangements are confirmed in your proposal. Automated monitoring does not by itself mean 24/7 engineer availability.
Discuss a support plan
Tell us about your team, devices and the support you need.